FAQ
If you have any questions about the diesel generator sets, you can contact us and here are some frequently asked questions about our company.
1. who are we?
We are based in Henan, China, start from 2011,sell to North America(24.00%),South America(18.00%),Oceania(8.00%),Eastern Europe(7.00%),Mid East(6.00%),South Asia(5.00%),Central America(5.00%),Western Europe(5.00%),Northern Europe(5.00%),Southern Europe(5.00%),Africa(4.00%),Southeast Asia(3.00%),Eastern Asia(3.00%),Domestic Market(2.00%). There are total about 11-50 people in our office.
2. how can we guarantee quality?
Always a pre-production sample before mass production;
Always final Inspection before shipment;
3.what can you buy from us?
Diesel generator sets,Vacuum package machine,Paste packaging machine,Liquid packing machine and so on.
4. why should you buy from us not from other suppliers?
ZHENGZHOU Known IMP. AND EXP. CO., LTD is a subsidiary company of the State-owned group which belongs to affiliated government enterprises. It was Founded in 1986 with ISO9001-2008 international quality certification.
5. what services can we provide?
Accepted Delivery Terms: FOB,CFR,CIF,EXW,FCA,DDP,DDU;
Accepted Payment Currency:USD,EUR;
Accepted Payment Type: T/T,L/C,MoneyGram,Credit Card,Escrow;
Language Spoken:English,Chinese
Attention
The following is a note about buying the diesel generator sets.
1.Recently, due to the international shipping cost unstable, almost different everyday. So, no matter the shipping cost displayed on the website is FREE SHIPPING or NOT, the final price with shipment should subject to the actual cost, please confirm with our salesperson before place order.
2.About the machine size, please subject to the product description.Please kindly noted there might be some size deviation due to the manual measurement, whichever is actual. If you need the exactly size, please contact our salesman to confirm it again before you place the order.
3.Buyers should inspect package / goods carefully before signing receipt of goods. If there is any damages, please take pictures and videos, and please contact with us within 24 hours, we will try to help you to ask the complaints and claims!
4.Please note, our machine is belong to the customize product, it don
"cancel the order" once arrange the production.